Helpful 18 people found this review helpful Steve of St.
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The poor shipping dept girl whom I could not understand due to their heavy Indian accents and poor microphones ended up hearing me unload all this on her, but she couldn't do anything.
I left messages on the Rakuten website which was a middleman and no replies either. I started to really panic but everything turned out to be just great.
Seller was very friendly and courteous, cancelled one of my orders immediately upon request, the other order arrived very fast, was packaged neatly, all 6 items were original goods, not counterfeit, good quality.
I will shop at this seller again. I see that most if not all 1 star reviews were from people who bought expensive items such as electronics. So I suppose that it depends on what you buy and who is the seller.
Received confirmation e-mail and an e-mail stating item are On their way. FedEx Tracking number stated Label Created. Well after 11 days, the FedEx tracking number is still Label Created. Called Rakuten's customer support who transferred me to the Seller of MarketPlace. They said they could reship the items but would take days to process and days to ship. I paid for shipping and Ive been waiting 11 days since the label was created. I was told the shipping was for the first order not the reshipment.
How is it reshipping if the FedEx Shipping Label has not been used? Feel like Rakuten and MarketPlace are thieves. So wish I could give a zero Star rating. July 3, Quality of product and service was very poor. First, I ordered the Lesmore TV stand online through rakuten. Once received, the table had several scratches on the surface and looked used. I have been trying to get ahold of the customer service for 4 days and have not heard back from them. I will never purchase anything from Rakuten again and would not recommend to anyone.
Helpful 18 people found this review helpful Steve of St. July 1, The seller of the Nikon d camera will not answer any emails about a problem I am having with a lens that was included in this purchase. Tried to register the camera and Nikon will not warranty the Camera nor will Tamron warranty the lens. They say it's a gray market item. I was lead to believe that these items were new and that some kind of warranty would last more than 14 days.
June 13, Horrible check out process and worst customer service. Customer service could not solve issue and passes you on to another number. My order was cancelled because of address verification but I used the recommended shipping address and my billing address was correct.
I called my credit card and the verification hold was placed so of course that is correct. The lack of uniformity combined with the language barriers lead to a lot of confusion for the consumers. You must read and fully understand the "Engrish" rules for every seller you buy from or risk getting burned.
Rakuten should step in and set some standards for the sellers in order to protect the customer. I told a friend about Global Rakuten and he decided to look for an inexpensive laundry drying rack. The seller sent the PayPal link so my friend paid. He decides that the shipping is too high and asks to cancel. The seller says to please refer to their store's rules page which states somewhere in that long, barely understandable English rules that no refunds will be given.
If any English speaking person could figure that out from reading that barely legible page, I applaud them. Who in their right mind would pay without knowing the actual shipping cost, which could be astronomical, coming from overseas?
What's to stop sellers from low balling shipping costs so they can make the sale and keep your payment without sending the goods if you decide its too expensive?
Is that the normal online ordering process in Japan? And forget about contacting Rakuten and their "hands-off" approach with problems like this. And keep in mind that if you do get ripped off by a seller and they do side in your favor, your refund will be in the form of Global Rakuten points, not a refund. Another big gripe is their search engine. It needs a lot of work. Word searches often will not bring up items because the items are listed in Japanese and the translated words are not even close to their correct English counterpart.
Entering multiple words in the hopes that one will be get a positive hit doesn't work either.
But when going back to Rakuten to post a review, the order friendly site turned out to be just that - easy to order; really tough to make any observation. For /5().
Rakuten reviews Is this your business? reviews Write a Review Ask a Question Share. lokersumbagut.ga Marketplace, Electronics, Tradebuy. I got an update that the order shipped on December 25th. I emailed Tardebuy through the Rakuten site, Tradebuy never got back to me!. I contacted Rakuten and complained. reviews for Rakuten Read real customer ratings and reviews or write your own.
Review lokersumbagut.ga now Review company Steve Chu 1 review Then I was reading on this site about Rakuten and I am more than happy to stop selling on their stupid website. Useful. Notify us about this review if it contains your personal information, language you find offensive, or you believe the review is fake. lokersumbagut.ga Shopping has received out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+. Comprised of 67% BBB Rating and 33% Customer Review /5(13).
Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to lokersumbagut.ga for ratings, reviews, and consumer news. rakuten . Rakuten Marketing LLC has received out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+. Comprised of 67% BBB Rating and 33% Customer Review /5(3).