Firstrade Customer Service Review Firstrade can be contacted via an on-line chat system, phone, fax, e-mail, or snail mail.
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The company also offers investors the ability to trade options, mutual funds, and bonds.
Absent from the platform are technical analysis signals although there are many indicators and studies with the charts , as well as social indicators of market sentiment. For clients who want the latest market updates, the platform features articles from well-known outlets such as Benzinga, Briefing. Cons Compared with many of its competitors, Firstrade's research offerings are minimal.
Other brokerages offer a wider array of research reports, and you may have to look elsewhere if you want higher-quality research. In addition, the user experience and design could use some updating. The technical analysis tools are also basic.
Detailed information on margin loans, retirement accounts, and tax planning are also provided. The education center offers beginners a detailed investment glossary, including a breakdown of key concepts and phraseology. Investment Glossary Brush up on relevant market terminology Account Tutorials Learn how to use the platform Investment Products Find out about popular asset classes What you need to know The education section offers basic information about investing and trading that is well suited to beginners.
However, in-depth instruction is lacking, so more advanced investors aren't likely to get much out of this part of the site.
Firstrade Navigator is built entirely in-house using HTML 5 code, which makes it flexible and future ready. Streaming quotes are also found throughout. Instead, I focused on testing Firstrade Navigator as a brand-new experience. Below this lie daily return summaries of the three major indices. Like the rest of the Firstrade experience, Navigator is geared for ease of use. The color scheme is clean, although there is only one default option as I write this, and I would prefer seeing more traditional green and red coloring in the context of individual equity returns.
If you have your watch list on the left sidebar, you can easily expand it into the primary center area to enlarge it. While Firstrade Navigator has a strong foundation, there are multiple weaknesses with the platform since it is still so new. The same goes for charts that offer no drawing tools, whereas the website offers five. Charts in Navigator include 58 optional indicators, which is decent — the industry average is — but they cannot be enlarged beyond the center column.
Popping out charts into their own separate window to maximize sizing is critical for performing clean technical analysis, not to mention allowing multiple charts at once. The charting also lacks the ability to save custom profiles, although you can adjust the default view.
A final point is that the website and Navigator cannot be used simultaneously. Customers can only be logged into one or the other, which was a bit annoying as I had to constantly swap sessions to conduct research then jump back to Navigator to monitor my portfolio.
Navigator drawbacks aside, the bottom line is that Firstrade Navigator offers a platform experience built from scratch that is miles ahead of its predecessor. Without question, I see a bright future for Firstrade in the customer tools department. ETF Information and Disclosure.
Investors should consider the investment objectives, risks, and charges and expenses of a mutual fund or ETF carefully before investing. A mutual fund or ETF prospectus contains this and other information and can be obtained by emailing service firstrade. Margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market.
The Margin Disclosure Statement and Agreement PDF is available for download, and contains information on our lending policies, interest charges, and the risks associated with margin accounts. See our Pricing page for detailed pricing of all security types offered at Firstrade. All prices listed are subject to change without notice. Any specific securities, or types of securities, used as examples are for demonstration purposes only.
Available for Android and iPhone devices, our online investment app will make trading on the go a breeze. Start managing your portfolio today with Firstrade's mobile trading app!
As a leading investing firm, Firstrade Securities' investment products and tools help you take control of your financial future. Open an account with us today. Firstrade upgraded its mobile trading app to include Touch ID and expanded watch lists.
Firstrade Review Available on iOS or Android, the Firstrade mobile app provides the beginner or active trader with access to the markets both day and night. Nov 14, · Firstrade's Android App makes it convenient for you to manage your investment portfolio on your mobile device when you’re on the move/5().
Online Account Application. Call or Live Chat First Name. Last Name. Email Address. Are you a citizen © Firstrade Securities Inc. All rights. Firstrade Mobile Trading Features Review Firstrade has applications for Android and Apple. The interface is intuitive and easy to use. Traders can place an order, /5.