I was told by NRG that they would be monitoring the solar produced by my home and if a problem arose they could contact me and would ensure that the panels are repaired or replaced immediately.
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NRG Home Solar provides the highest standard of workmanship and customer service when it comes to your project. After selling our house and needing to establish service in an area not serviced by Reliant, I attempted to get a Letter of Credit.
He told us NO, and I recently found out that I owed them money. Not only that but they never notified me about the charges and sent it to collections and destroyed my credit, they claim they did notify me but I never received any E-mails or letters from them. The only reason I even knew was because I saw it on my credit report.
Helpful 9 people found this review helpful How do I know I can trust these reviews about Reliant Energy? We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews.
Our moderators read all reviews to verify quality and helpfulness. For more information about reviews on ConsumerAffairs. May 12, Since 2 years I had service with Reliant, every time my bill was so high. We don't even use that much AC or heater.
Finally when we close the account due to moving they charged me additional dollars for something about averaging the billing. I live in an area where we have many cloudy days and snow from Dec to Mar. My system has generated well above the rate that NRG promised. I have 3 systems that are running on and a 80 gallon water heater with a heat pump and still I get over KWs more that was promised. From day one the system was not working correctly.
They promised to send someone to take a look at it, they said someone will be contacting me within businsss days. No one ever returns phone calls. They are rude and disrespectful. They sent a repairman out to my house on July 25th.
The repairman arrived late and initially told me it was just a fuse. He then came to my door and said he had to go to Home Depot to get a fuse. He returned about an hour later and came to me and said that the wiring had bee installed incorrectly backwards. I was getting better readings initially than now.
How can it have been installed by Oncor engineers backwards? He worked on the wiring panels and after about 4 hours later he left.
I asked him why it took so long for someone to respond to me or get out here and he said that they were very very short handed. Well, here it is August 8th and the panels are still not reporting correctly.
Oh I forgot the supervisor finally called me back on July 25th and he apologized for the company not responding to my calls and the case manager not responding. He said that he would send another tech out to inspect the system. I called NRG August 7th and reported that my solar panels are sill not producing as they were initially and I mentioned that the supervisor told me he would be sending someone out there to recheck the system and that no one has been here.
The customer service rep told me that they would have the supervisor call me back. At that point I told them that I didn't want to speak to the case manager nor the supervisor at this point. I wanted the supervisor's manager to call me and do it quickly.
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